You will not misuse our website in any way or take any action that may cause damage to the website or portal that may impair performance or accessibility. You agree to not use our website in any way that is illegal, fraudulent or harmful.
LetHQ reserves the right to discontinue, alter or close our website and any of our supplementary online services at any time without notice. Some information and features of our website and portal may be provided free of charge and we will not be liable for any loss from such services or features. Opinions expressed in blogs, news feed or community pages on our site are those of the contributing user only and are provided for the purposes of general interest and information.
LetHQ is an ISO27001 certified organisation. This is the highest possible level of certification for International Information Security Standards.
You may register online for an account by completing and submitting the account registration form from our website and clicking the verification link in the automated email that we will send you. You must inform us immediately if you become aware of any unauthorised activity on your account. Do not use any other clients account to access our portal unless you have express permission to do so from that client. If you register for an account with you will be asked to choose a password. You and or your staff will keep yours or their user passwords strictly confidential. You and or your staff are responsible for any activity on our website arising from failure to keep passwords confidential and will be liable for any losses from failure to do so. We reserve the right to suspend or cancel your account at any time at our discretion without notice.
Any content you upload or store for tenant referencing, or tenant credit checks, to www.LetHQ.co.uk must not be illegal or capable of giving rise to legal action against us or any other person. Your content and the use of your content by us must not be libellous, maliciously bogus, indecent, misleading or infringe any copyright or intellectual property.
We will not be liable to you in respect of any losses arising from any events beyond our control in respect of any business or personal losses, including loss of or damage to profits, income, revenue or damage to any residential, retail, commercial property or land. We are not liable to you in respect of loss or data, database, software or data corruption. You accept that we have an interest in protecting the liability of our employees and partners and you will not bring any claim against them in respect of any losses you suffer in connection with LetHQ and its supplementary services.
Output is available to landlords for the sole purpose to vet the suitability of a tenant, prior to any type of tenancy agreement. You will ensure that all personal, company and reference information you supply to us is true, accurate, complete and none bogus. Explicit consent of the data subject must be obtained and a footprint will be retained on their credit file by the credit assessment provider. You agree to keep reference reports confidential unless conveyed to the landlord of the related property to be let and comply with the 1988 Data Protection Act and all other legislation in regards of the reference. Online tenant referencing, by LetHQ process all applications promptly but you understand have limited influence over the length of time taken by referees. Credit reference data is provided by TransUnion UK.
All online orders made through our website will require your user name and password for verification of identity to access. Please ensure expiry dates of cards used for card payments is after the anticipated despatch date and time of your online order. In the event that the payment card has expired we will be unable to fulfil your order. You must ensure that there are sufficient funds in your designated bank account to pay amounts due for orders through www.LetHQ.co.uk agree to indemnify against any cost or loss which you may suffer as a result of any facility or supplementary service performed directly or indirectly by LetHQ. Errors and emissions from an application may result in reference results being unreliable and having to be resubmitted at full cost. All LetHQ fees are calculated plus VAT. All applications are charged for on the day we receive the application, NOT when reference results are completed. Card payments are collected from your account on completion of an application order being submitted to LetHQ.
It is important to make you aware that we do not provide advice or recommendations on any insurance products we offer, however we recommend that before you buy one of our insurance policies you read through the policy wording to ensure that you understand the full Exclusions, Limitations and Conditions of the insurance policy. Policy documents and conditions of sale are subject to change. Policy documents are located at: http://www.lethq.co.uk/rent-guarantee-insurance
This website and the LetHQlogin portal are owned and operated by LetHQ Ltd. We are registered in England and Wales under company registration number: 10292353. Our VAT number is:258 757257. Registered office is at: Enterprise House, The Courtyard, Old Court House Road, Bromborough, Wirral, CH62 4UE.